Field Service Technician/Field Area coordinator – South West (Day Shift) M1870
Our client, based on the Medway City Estate in Rochester, Kent are an award winning fin-tech start-up who are in an exciting and rapid paced stage of growth. They have developed the world’s first self-service coin currency exchange kiosk which will dominate the way money exchange is transacted. They are a world leader in the design and manufacture of automated foreign exchange kiosks. Their kiosks can accept a vast amount of different currencies including currencies which are now out of circulation and turn these into pounds, euros or US dollars. With contracts already signed with TfL, Westfield and Virgin Rail, they will shortly be dominating money exchange transactions within the rail network in the UK. Further plans for the European and overseas markets are presently being negotiated.
We are looking for a trustworthy, professional and proactive individual with a good team working ethos to join their team. We seek an individual who is a well organised, flexible, experienced and highly motivated who has excellent skills.
We currently have a great opportunity for a Field Service Technician (FST) Area Co-ordinator to join our team.As an Area Coordinator,you will be based in the South West and be involved with the technical and service side of the kiosks in the South West.The role is focused on customer service and building our brand.Reporting to the Operations Co-ordinator, you will work shifts for assigned kiosks maximising, their ability to dispense/exchange cash, clean, repair and maintain the kiosks.You will also be responsible for assigning Technicians to locations, and monitoring the requirements of our third-party Engineers.
Due to the nature of the industry in which we operate, you will need to be confident working within a highly-regulated environment, be adaptable, quick to learn, able to work autonomously and with little direction.
Criteria for the Position are:
·South-West based essential
·Sound computer literacy
·Strong communication skills with good understanding of English
·Excellent customer relationship skills
·Willing to work after hours shift hours
·Have a smartphone with data, wear company provided body camera for safety
·Have a clean driving licence and be Able to drive a manual vehicle
·Attend initial training at our Kent-based factory (1-2 days)
·Six-month probation period
What Will I Be Doing?
·Manage and plan your own shift efficiently according to geography, maximising the number of locations visited on each shift.
·Manage and assign Technicians and Engineers to required locations.
·Escalate kiosk technical problems to Operations Co-ordinator for guidance and help.
·Use resources available to you to aim to repair faults first time, perform maintenance checks on each visit to prevent further faults from occurring, communicate within our groups on regular issues and work to resolve the issues.
·Conduct cleaning of kiosks on each visit and check that branding and signage is correct, reporting any damage or hygiene issues to Operations Co-ordinator.
·Perform hardware and software upgrades as requested.
·Understand engineer security levels and adhere to them.
·Manage parts usage and returns of stock.
·Comply with company security policies and procedures.
·Respond to performance appraisals and concerns.
What Would I Need to Succeed?
·Sound technical understanding of ATM/vending type functions
·Mechanical / Computer background
·A willingness to learn new skills, adapt quickly to changing environments
·A positive can-do attitude regarding solving problems, be willing to work as a team and help other engineers in times of heavy workload
·Day shift hours throughout South West.The shifts are from 7.00am to 7.00pm with a one hour break, working to a 2 days on and 2 days off schedule.Shifts are set two weeks in advance, and late notice changes can occur due to staff absences and flexibility around changes is appreciated.
·In the region £25000.00 per annum depending on experience.
(Ash Employment Services Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity)